Shipping and return policies for Ostinato Records

Shipping Info
1. Shipping

All orders for Europe and the rest of the world will ship from Hamburg, Germany. All orders for US & Canada will ship from Los Angeles, California.

For LPs & CDs
United States: USPS Media Mail
Canada: USPS First Class Mail

For 7" Vinyl
United States: USPS First Class Mail
Canada: USPS First Class Mail

For LPs, CDs, & 7" Vinyl
Europe & Worldwide: Deutsche Post

All US-origin packages are sent registered with tracking. Shipping prices are inclusive of packaging.

IMPORTANT NOTE:

If we are sold out of stock of a certain item in Germany, Bandcamp's system will automatically allocate any order containing the sold out item to the United States, and vice versa. So for example, if you order 3 different albums and one is sold out in Germany, the entire order will be shipped from the United States, subjected to USPS worldwide shipping prices, as listed below. We always note when stock is sold out in a certain territory on the product page, please read the print closely. Thanks for your understanding.

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**DUE TO A CHANGE IN GERMAN LAW, AND IN ORDER TO KEEP THE SAME SHIPPING PRICE, WE CAN NO LONGER SEND PACKAGES WITH TRACKING. ALL PACKAGES WILL BE SENT BY REGULAR MAIL WITH *NO TRACKING NUMBER*. IF YOU WOULD LIKE TRACKING, PLEASE LET US KNOW AND WE CAN INFORM YOU OF THE EXTRA SHIPPING FEE. THANK YOU!**

U.S. SHIPPING:

Domestic US packages:

1 LP gatefold or 2xLP gatefold = $7 per unit, $3.00 per each additional unit
3xLP gatefold = $7 per unit, $4 per each additional unit
7-inch single = $3 per unit, $1 per each additional unit
CD = $5 per unit, $1.50 per each additional unit

US to Canada packages:

1 LP gatefold or 2xLP gatefold = $17.50 per unit, $6.50 per each additional unit
3xLP gatefold = $26 per unit, $7.50 per each additional unit
7-inch single = $8 per unit, $1 per each additional unit
CD = $16.50 per unit, $4.50 per each additional unit

US to Worldwide:

1 LP gatefold or 2xLP gatefold = $23.50 per unit, $8.50 per each additional unit
3xLP gatefold = $36 per unit, $9.50 per each additional unit
7-inch single = $14 per unit, $3 per each additional unit
CD = $19.50 per unit, $6 per each additional unit

* Unit pricing include $1.50 packaging fee

GERMANY SHIPPING:

Domestic German packages:

1 LP gatefold = $8.50 per unit, $1.50 per each additional unit
2xLP gatefold = $8.50 per unit, $3.50 per each additional unit
3xLP gatefold: $8.50 per unit, $3.50 per each additional unit
7-inch single = $3 per unit, $1 per each additional unit
CD = $5.50 per unit, $1.20 per each additional unit

Germany to EU/Worldwide prices (by weight*):

1 LP gatefold (over 500 grams but under 1000 grams) = $13 per unit, $13 per each additional unit
2xLP gatefold (over 500 grams but under 1000 grams) = $13 per unit, $13 per each additional unit
(EU ONLY) 3xLP gatefold (over 1000 grams or 1 KG) = $15 per unit, $4.50 per each additional unit
7-inch single: $8.50 per unit, $2 per each additional unit
CD: $9.50 per unit, $3.00 per each additional unit

Germany to Worldwide (and Switzerland) for 3xLP*

3xLP gatefold (over 1000 grams or 1 KG) = $24 per unit, $12 per each additional unit

*Weight includes packaging weight
*Prices include $1 packaging fee
*Shipping prices from Germany are converted from Euros to USD using mid-market rates at time of pre-order

For any shipping queries, please contact sales@ostinatorecords.com
Return Policy
Items can be returned for a full refund or replaced no later than one week after delivery and only if the physical vinyl or CD is damaged. Ostinato Records is not responsible for damages, dents, and tears to packaging caused by handling of postal services. By placing an order, you are agreeing to these terms.